Overview
Refund and Returns Policy
We want you to be happy with your purchase from Tulip & Tassel. If you are not completely satisfied, we accept eligible returns within 30 days of delivery.
Returns
To be eligible for a return, merchandise must be:
- Unused, unworn, and unwashed
- In its original condition
- Returned with original tags and packaging
Please contact us before returning an item so we can provide return instructions. Do not send a return without contacting us first.
Non-Returnable Items
The following items are not eligible for return:
Final-sale or clearance merchandise marked as final sale
Custom or personalized merchandise
Items that have been used, worn, washed, or damaged after delivery
Gift cards
Opened or used personal-care products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original method of payment. Please allow several business days for your bank or credit card company to process the refund.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or you received the wrong item.
We recommend using a trackable shipping service for returns. Tulip & Tassel cannot be responsible for returned packages that are lost in transit.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right.
Please include your order number and photographs of the item and packaging when reporting damage.
Exchanges
If you would like a different color, style, or item, please contact us. Exchanges are subject to product availability.
Custom Orders
Custom and personalized orders are made especially for you and are therefore final sale and cannot be returned or exchanged, except in the case of a defect or an error on our part.
Contact Us
For return, exchange, or refund questions, please contact Tulip & Tassel through our website’s Contact page.